DanaIX Privacy Policy

1. Introduction

At DanaIX, our greatest asset is your trust. We understand how important it is for you to protect your personal and organizational information. That's why we've created this document to provide a clear and precise overview of how we collect, store, and use your data. Using any of DanaIX's services, visiting our website, or communicating with us in any way within the frameworks defined in this document constitutes acceptance of the 'DanaIX Privacy Policy.' Additionally, aligning DanaIX's policies with your services, infrastructure, and internal business policies is solely your responsibility.

2. Our Commitment to Users

DanaIX is a cloud infrastructure service provider, responding to millions of requests and significant volumes of data daily. We are committed to:

Being transparent with our users;

Only collecting data necessary for providing better services;

Never selling or renting this data to third parties;

Never sharing encryption keys or sensitive data without explicit legal authorization;

Encouraging users to use data encryption and maximize communication layer security.

3. What Data Do We Collect?

Depending on the type of services, DanaIX may act as a 'Data Controller' or 'Data Processor':

Account Information: Includes name, email, national ID, phone number, address, and banking information provided during registration or purchase. You must own this information or have authorization to provide it.

Website Visit Technical Information: Such as IP, browser, location, language settings, visited URLs, and other similar data.

Cookies and Similar Technologies: Used for analyzing user behavior, improving user experience, and marketing purposes. Cookie management is possible through browser settings.

Public User Interactions: Includes content you post in forums, webinars, comments, or other interactive spaces.

End User Log Data: Includes technical information about end users of domains and infrastructures hosted on DanaIX, collected on your behalf.

Event or Interview Information: Like name, email, phone number, and feedback collected during surveys or user research.

Audio and Visual Data: Stored only with your explicit consent, including recorded calls or images from support or research sessions.

DanaIX has no capability or intention to intercept or unlawfully process encrypted traffic. In cases like SSL Offloading, all operations are performed solely with the keys provided by the user.

4. Who Do We Share Data With?

To provide stable, secure, and professional services, DanaIX collaborates with various companies and suppliers in support, infrastructure, payment, marketing, and data analytics. These collaborations help DanaIX deliver a better and more integrated experience to its users.

We only share user data for service-related purposes with these partners and do not allow them to sell, rent, or independently market this data. Responsibility for any unauthorized disclosure rests solely with the discloser.

Scenarios in which user data may be shared in a limited and targeted manner include:

Infrastructure and Sales Service Providers: Including data centers, technical partners, and DevOps service providers

DanaIX Marketplace Developers: When a user installs or purchases software from the platform

Business Partners and Investors

Legal Authorities and Regulatory Bodies: In cases where court orders or legal requirements demand it

Data Analytics and AI Service Providers: For analyzing user behavior and improving services

5. Data Security and Protection Measures

To protect user data, DanaIX employs the latest technologies, structures, and security policies. This includes:

Limiting data access to authorized personnel only

Logging and monitoring access in accordance with information security policies

Continuous efforts to prevent unauthorized access, data breaches, and misuse

However, DanaIX's responsibility for data protection is limited to the scope defined in the 'Terms of Service' and 'SLA' documents.

If multiple people have access to your account (e.g., via shared email or control panel), they may also have access to your stored data. Managing this access is your responsibility.

6. What Is Not Covered by This Privacy Policy

Some content and interactions are outside of DanaIX's direct control, including:

Content Hosted by DanaIX Users: Any files, text, audio, or images transmitted via DanaIX servers or CDNs are the responsibility of the domain or service owner.

Third-Party Sites and Software: Domains or applications using the DanaIX platform but with their own specific policies are not covered by this document.

7. How Can You Manage Your Data or Account?

Account Deletion

To request account deletion or deactivation, you must submit a written request via email to [email protected].

Note: Due to legal requirements (e.g., anti-money laundering regulations), financial transaction data may remain archived even after account deletion.

Unsubscribe from Marketing Emails and SMS

Users can stop receiving these messages by using the 'Unsubscribe' option at the bottom of emails or SMS. It is also possible through the user panel or by contacting support.

Note: Technical, security, and transactional notifications will continue to be sent via email or SMS.

8. Contacting DanaIX

If you have questions about the privacy policy or feel that your data has been handled outside these policies, please contact us:

📩 Email: [email protected]

After receiving your message and verifying your identity, our support team will review the matter and respond accordingly.